Queer Essay Example | Topics and Well Written Essays - 1250 words

Queer - Essay Example The most common being those of homophobia because the word queer means deviant sexual practices that are frowned upon by the society. It can also mean strange sexual characteristics ranging from being a hamerphrodite to having abnormal genitalia. When an individual is not a heterosexual as the society dictates, then that person is referred to as a queer for being a lesbian or gay. Those people who have changed from being female to being males or vice versa are also regarded as queers by the society. The society we live in chooses to assign the word queer to this group of persons because they do not conform to the accepted gender roles assigned to them by the community. Gender has been divided since time in memorial into two groups. According to Bornstein, â€Å"choice between two of something is not a choice, but rather the opportunity to subscribe to the value system which holds the two presented choices as mutually exclusive alternatives and our choice puts us into the system that perpetuates the binary† (Bornstein 101). Different cultures assert that we belong to either one of the two chosen genders without question. If a person chooses not to belong to any of the two, then they are branded as outcasts. Bornstein wonders if the bi-polar gender system were a group and if its members were following rules that they can neither question nor be capable of challenging making group become more like a cult (Bornstein 103). In this context, gender is made up to look like a club for the privileged where the members, exhibit patterns both structural and behavioral that are common to cults (Bornstein 103). In his book â€Å"The Trouble with the Normal†, Warner says â€Å"even after fifty years of resistance, loathing for queer sex, like loathing for gender non conformity remains powerful†(Warner 48). This illustrates the society’s unwillingness to accept those who do not practice what their culture dictates as normal, especially if they are t o be accepted under consideration of sex only. The lesbian and gay movement in America was expected to shed more light on sexuality, but it did not because according to Warner in his book it shows that even after these â€Å"queer† people declared their sexual orientation to the public, they did not get the reaction they expected from â€Å"straight† people as envisioned. The end to stigmatization that they were used to did not end, but it, in fact, escalated because the abuses and threats now had a defined target (Warner 50). In his book, Warner uses the term queer to stand for the sexual acts that gays and lesbians engage in, it is also used to represent those who are sexually oriented towards homosexuality. Queers are understood to be separate from the other part of the population, and their political rights activist movements advocate that they be considered under the minority or special group category. The society we live in makes it hard for these people to be as similated into the community and be perceived as normal because it needs a group to dominate, have power over and control. Even if, the gays and lesbian movements did not arise, the culture we practice has always had a way of isolating an element in a society that is portrayed as queer so that there can be something for the society to frown upon and discriminate. The culture we live in, designed gender in such a way that it would

Critical Thinking Essay Example | Topics and Well Written Essays - 500 words - 2

Critical Thinking - Essay Example s and ideas, to understand them at a deeper level or to make judgments about them, to make connections between them or even to develop beliefs and ultimately to arrive at appropriate relevant action derived from these thoughts. Critical thinking has been defined in many different ways. Scriven and Paul (2007) define critical thinking as â€Å"the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action†. However in order to understand what it means to think critically one must look at the components of critical thinking and the attributes of people who think critically. The best description of what it means to think critically is the ability of the thinker to take charge of their own thinking. In order to do this it means that the thinker is engaging in a number of processes including questioning, interpreting and evaluating information, assessing and analyzing information, examining their own beliefs and assumptions and weighing up opinions against facts. One of the important criteria for thinking critically that differentiates it from other kinds of thinking such as creative thinking is that the thinking leads to reactive behaviors that are rational. To think critically therefore means more than just having thoughts; it means analyzing and evaluating an assessing not just thoughts but beliefs to improve life. Scriven, M. & Paul, R. (2007). The Critical Thinking Community. Retrieved February 12, 2008, from Foundation for Critical Thinking Web site:

CRIMINAL AND CIVIL LAW IN HEALTH CARE Essay Example | Topics and Well Written Essays - 500 words - 3

CRIMINAL AND CIVIL LAW IN HEALTH CARE - Essay Example Due to continued swelling and pain, Arthur consulted another physician who finally diagnosed a fracture. Based on this, Arthur sued the hospital for negligence. The hospital requested the court to deliver summary judgment on the plea that physicians who treated Arthur were not employees of the hospital but they were working in the independent capacity as contractors. All reports, bills, x-rays and other documents provided to the Arthur carried the logo of the hospital and in no way, Arthur was informed that physicians with whom he was taking treatment were working as independent contractors in the Hospital. The court took judicial notice of the available common facts and took a stand that it was obvious on part of the patient/plaintiff to believe that all physicians were employees of the hospital while taking any treatment there. In Milton Bieber vs. Dr. Ash and St. Joseph Hospital case, Bieber filed a claim for physical damages against the doctor and hospital during his radiation treatment in the hospital. As a result, Dr. Ash filed a motion for summary judgment in the trial court and after the hearing the trial court granted summary judgment to Dr. Ashs motion. The trial court also granted hospital, on its motion, summary judgment. On this, Milton Bieber filed an appeal against these summary judgments in the Court of Appeal. The California Court of Appeal reversed one of the summary judgments that was granted in favor of the hospital; however, affirmed the other one in favor of Dr. Ash. The court took this view because Bieber was perfectly in good health after his surgery but it was the radiation treatment that caused him injury. According to the court, the hospitals motion could not shift burden to Milton as he alleged for the negligence on hospital while taking radiation therapy there (The Free Library,

Critical Thinking Essay Example | Topics and Well Written Essays - 500 words - 2

Critical Thinking - Essay Example s and ideas, to understand them at a deeper level or to make judgments about them, to make connections between them or even to develop beliefs and ultimately to arrive at appropriate relevant action derived from these thoughts. Critical thinking has been defined in many different ways. Scriven and Paul (2007) define critical thinking as â€Å"the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action†. However in order to understand what it means to think critically one must look at the components of critical thinking and the attributes of people who think critically. The best description of what it means to think critically is the ability of the thinker to take charge of their own thinking. In order to do this it means that the thinker is engaging in a number of processes including questioning, interpreting and evaluating information, assessing and analyzing information, examining their own beliefs and assumptions and weighing up opinions against facts. One of the important criteria for thinking critically that differentiates it from other kinds of thinking such as creative thinking is that the thinking leads to reactive behaviors that are rational. To think critically therefore means more than just having thoughts; it means analyzing and evaluating an assessing not just thoughts but beliefs to improve life. Scriven, M. & Paul, R. (2007). The Critical Thinking Community. Retrieved February 12, 2008, from Foundation for Critical Thinking Web site:

How working environment can impact on motivation Essay Example for Free

How working environment can impact on motivation Essay (A) Describe, with examples, how working environment can impact on motivation and contribute to an effective workplace in travel and tourism, covering:- * Job location In travel and tourism, the holiday atmosphere at resort contributes to a sense of well-being. Customers are happy to be on holiday and it is relatively easy to have a positive attitude to work. Whereas if you were working in a call centre where you are office bound and have to spend most of the talking to customer on the telephone. The organisation has to consider how this poorer environment can be improved so that staff remains motivated. * Working conditions and Hours of work Hours of work vary tremendously throughout the industry- some people are happy to work unsocial hours because it fits in with their lifestyle or they wish to have time off when everyone else is working. However, the overall number of hours per week should not exceed 40. * Health and safety Safety and security factors must be considered in the workplace, and legislation such as the Health and Safety at Work Act 1974 must be adhered to. Specific regulations also apply where food is served or where the chemical hazards, for example in a swimming pool. All these requirements are important. For some organisations a lapse in safety procedures can mean the collapse of the business and even a prosecution. Companies that organise activity holidays for children, for example must make health and safety a priority. Health and safety is important for both customers and employees. Employees need to know that they can go about their work in a safe environment and work together to ensure their customers are safe. * Equipment and Resources Sate-of-the-art equipment and a pleasant environment are important to motivate staff. * Social event Most companies have a Christmas party or social outgoing for staff. These are useful events to create camaraderie amongst staff and build teams. * Theories of motivation The motivation and commitment of employees is key to success of a team and therefore to the company. Several theorists have come up with models of motivation. The two of that we will look at are Maslow and Herzberg. 1. Maslow Abraham Maslow was an American who in the 1940s developed a theory of motivation. The theory is valid still for understanding how people are motivated in the workplace. Employers can use it to provide conditions that fulfil peoples needs at the different levels. Maslow theory is displayed as a pyramid because employees can only move up the levels once the lower levels are fulfilled. So, an employee cant achieve level 4 at work if they are having problems in their personal life or working with colleagues (level 3). Similarly, if they have just been made homeless (level 1) their concern will be finding shelter not performing at work. 2. Herzberg Herzbergs theory is also known as the hygiene theory. Herzberg identified characteristics which make people satisfied with their jobs and those which make them dissatisfied: satisfiers and dissatisfiers. The satisfiers are factors which give people long-term motivation and enable them to enjoy their work: * The type of work * Promotion prospects * Having responsibilities * Sense of achievement * Personal development * Gaining recognition This dissatisfiers or hygiene factors need to be operating well in an organisation but according to Herzberg do not ultimately motivate people. These are: * Salary * Working conditions * Relationships with others- colleagues and managers * Company policy (B) Describe, with examples, how working relationships can impact on motivation and contribute to an effective workplace in travel and tourism, covering:- * Management style Management is about motivating people to act in certain ways so that the team can achieve its common goal. A good manager must inform, motivate and develop the team. The four types of manager/management I will be talking about are:- 1. An autocratic manager An autocratic manager makes all the decisions and announces them to the team. This person is the boss and so has full control. The main advantage of this kind of leadership is that decisions are made quickly, as no consultation is involved. Its other advantages include:- * Where there is a need for urgent action the autocrat will take control * Some team members gain security from being told what to do. Disadvantages include:- * Team members may become frustrated at their lack of control * There may not be room for the team to express creativity * There may be over-dependence on the leaders Autocratic management belongs in a traditional hierarchical structure. 2. Consultative management With consultative management, the leader still makes the decisions but discusses them with the team. The advantages include:- * The team is informed of what is going on * Open discussion is encouraged * The manager spends time with the team The disadvantages are that the team feel involved but frustrated by having no real power. 3. Democratic management With democratic management, the decision-making is shared among the team. The advantages include:- * Ideas are encouraged from everyone * There is greater involvement and commitment from team members * The team is likely to be supportive of the leader * The team is fully informed The disadvantages include:- * Some team members may not be able to cope with being involved in decision-making * The democratic process can take too long * The leader may not agree with the decisions of the team * Powerful team members may take over 4. Laissez-faire management With laissez-faire management the team is left to sort itself out and get on with its work. The manager does not get involved and therefore is not leading the team. The advantages include:- * Highly motivated and skilled people are able to get on with their tasks * The team is empowered The disadvantages include:- * New team members will be uninformed * The team may be left with little or no direction * Teamwork Teamwork skills are essential in the workplace. You must be able to work with other people in a team even if you dont happen to like them. A team is a group of people who are working together to achieve common objectives. Even when you are not physically with other members of your team, you can work together by contributing to a sequence of activities with a common aim. If you were working as a resort representative in Spain, you would still be working in a team with colleagues in head office in the UK. 1. Team roles Good teams achieve synergy; that is, together they can achieve more than the members could individually. More ideas, energy and resources are generated as a group because:- * The team solves problems and makes decisions together * The team focuses on the priorities, with everyone working towards the same aim * The team provides a sense of belonging and a sense of status * The team provides a support network Not everyone in a team is the same- each person has their own strengths and weaknesses. If each person had the same weaknesses, the team could not work; there needs to be a balance of skills. A method of recognising individuals strengths and weaknesses is needed in order to build an effective team. The management expert R.Meredith Belbin has outlined nine team roles necessary for a successful team. One person can represent more than one role, as most people have strengths in more than one area. Belbins roles:- Chairperson/ co-ordinator = The group leader, likely to be relaxed and extrovert, also likely to be a good communicator. They will build on the strengths of team members and give them encouragement. Plant = The ideas person in the team, a person who is creative in looking for solution to problems, but not always good at details, and so may make careless mistakes. Shaper = The task leader, who unites ideas and effort. Needs to be dominated and extrovert in order to make things happen. Monitor/ evaluator = The team analyst, who is not so good at ideas but pays attention to details, thus keeping the team directed towards its target. Implementer = The organiser of the team, who is able to make the ideas of the plant and shaper and turn them into manageable and realistic tasks. A practical, stable and disciplined person. Resources investigator = The person who is outgoing and will explore and report on ideas and developments outside the group; is sociable and enthusiastic and good under pressure. Team worker = A very people-oriented person, sensitive to others needs. The team worker has good communication skills and will be good at motivating other. A natural mediator, who will deal with any conflict within the team, this person is very good to have around in a crisis. Finisher = A person who sticks to deadlines and likes to get on with things. Will probably be irritated by the more relaxed members of the team. Specialist = This person is single-minded and a self-starter and provides knowledge and skills in specialist areas each of Belbins roles acquires a different level of important according to the objectives of the team and the stage in the teams life. 2. team development Formal teams are part of the structure of an organisation and are planned in order to meet that organisations objectives. The formal team will follow rules and regulations and may meet on a pre-arranged schedule and complete administrative procedures. Examples in travel and tourism includes sales teams and marketing teams Informal teams work within or outside formal teams. They are sometimes based on personal relationships between members rather than on work roles. When you complete group work for assignments, you often choose the colleagues you wish. You choose to work with people you like and ones you know will be as committed as you are to the work. This is an informal team. There are several theories of team structure and development, which will help you to understand the effectiveness of teams. Bruce Tuckman (1965) identified four main stages of team development:- * Forming at this stage, team members form their first impressions of each other and establish identities. They are sounding each other out and finding out what is expected of them. * Storming- the team members have, by now, become more used to each other. Members are prepared to put forward their ideas forcibly and openly; they are also prepared to disagree and so there may be some conflict and hostility. * Norming the team now begins to establish co-operation. Conflict is controlled, views are exchanged and new standards introduced. * Performing the team is now working together; it begins to arrive at solutions and achieve objectives. There can also be a fifth stage, called adjourning or mourning, where the team has disbanded and the members miss being part of the team. * Job roles and lines of responsibility An organisation chart shows the structure of the company and how the work is divided into different areas. It also shows the lines of responsibility between staff, so that it is apparent who is responsible to whom. An employee studying a chart will find the possible promotions routes. The chart may show a hierarchical structure or line relationship. This is a very traditional structure and shows a chain of command with each person responsible to the person above them. It is sometimes referred to as a pyramid structure. Many organisations today would be depicted in a chart with a flatter structure. There are fewer layers of management, and each manager has a broader span of control. Restructuring of organisations often involves getting rid of middle managers, hence the flattened structure. * Channels of communication Open communication must be encouraged and ideas should be freely expressed in the workplace. There should be trust and support between team members. An effective leader can encourage good communication and shape the way the team works. * Verbal Verbal communication is the process of sending and receiving messages with words, including writing and there are different ways a person can do verbal communication 1. Telephone 2. Word of mouth 3. Video conference 4. Face to face 5. Presentation 6. Walkie-talkie 7. Meetings 8. Bluetooth/ headset (mobile phone) 9. Radio 10. Sign language * Written Written communication guarantees that everyone concerned has the same information and it provides a long-lasting record of communication for future such as 1. Books 2. Brochures/ leaflets, newspaper 3. E-mail 4. Text (written + electronic + verbal) 5. Fax (written + electronic) 6. Notice boards 7. Minutes of meetings * Electronic Electronic communication means any method used to convey a message that has been transmitted via electronic means such as e-mail, video conferencing, radio, TV, mobile phone, internet, fax etc. * Equal opportunities Legislation exists to ensure that personal receive equal opportunities and that there is no discrimination. The arts of parliament that you should be aware of are:- * Race relations Act 1976 This act makes discrimination on racial grounds unlawful in employment, training, education and the provision of goods, facilities and services. The two main type of discrimination involved in this Act are:- 1. direct discrimination:- discrimination against colour disability, citizenship 2. indirect discrimination:- discriminating a racial group * Sex discrimination Act 1975 This act makes it unlawful to discriminating against someone on the ground of gender, marital status, Gender reassignment or sexual orientation. The act was updated in 1986 to remove restrictions on womens hours of work and then it allowed women to take h=jobs with flexible hours. This act not only covers discriminations in the workplace but in job advertisements and interviews. * Disability discrimination act 1995 This act makes discrimination against people with disabilities unlawful in respect of employment, education and access to goods, facilities, services, and premises. Employers are required to make reasonable adjustments to accommodate people with disabilities. Examples include providing specially adapted keyboards for arthritis sufferers, facilitating wheelchair access and relocating people with limited mobility to the ground floor. * Equal pay act 1970 This act was introduced to address the problem of women being paid less than men for the same work. It allows employees to claim equal value in terms of demands made on them, such as effort, skills and decisions made. There is also an EU Directive that state that for the same work or work of equal value, sex discrimination must be eliminated in all aspects of pay. * Other forms of discrimination Discrimination at work is a very serious issue and can result in large amounts of compensation being awarded following successful tribunals, not to set up policies to ensure that the workplace is free from discrimination. Measures to be taken include:- 1. Setting up a comprehensive equal opportunities policy covering all aspects of discrimination 2. Training staff in discrimination legislation and on how to implement the equal opportunities policy 3. Setting up complaints procedures for instances of discrimination * Employment rights act 1996 When someone gets a job they can aspect to receive a contract of employment. This is a legally binding agreement between the employer and the employee. Under the Employment Rights Act, the employer must give the employee a written document including the following information, in writing within 2 months of starting work:- 1. Name of employer and employee 2. Date employment began 3. Rate of pay and interval of pay 4. Hours of work 5. Holiday entitlement and pay 6. Job title and brief description of duties 7. Place of work 8. Notice entitlement and requirements 9. Sick leave entitlement and sick pay 10. Pension and pension scheme 11. Disciplinary procedures and grievance producers 12. Date of end of employment it fixed term 13. Additional details about working aboard if appropriate. * Notice board After one month of continues employment an employee is entitle to one week of notice if the employment ends. After 2 years employment they are entitle to 2 weeks notice, after 3 years, 3 weeks notice and so on. After 12 years the legal maximum 12 weeks notice is reached. A employee must also give notice of leaving to an employer. After one month of continuous employment, an employee must give a minimum of one weeks notice. Employees are entitled to normal pay during notice periods as long as they are working or available for work. * Redundancy Redundancy pay is calculated according to the employees age, length of service and salary. Employees can claim for unfair dismissal if they suspect: 1. There is no real redundancy 2. They were unfairly selected for redundancy Dismissal is treated as redundancy if the whole business is closing or a particular job disappears or requires fewer employees. An employer may offer alternative employment. If the employee unreasonably refuses it they are not entitled to redundancy pay. * EU Directives on hours and pay The European Working Time Directive was enacted in the UK through the Working Time Regulations 1998. This lays down the following: 1. A maximum 48-hours week, averaged over 17 weeks 2. at least 4 weeks paid annual leave 3. a weekly rest period of at least 24 hours in each 7-day period 4. a daily rest period of at least 11 consecutive hours between each working day 5. an in-work rest break of 20 minutes for those working hours or more per day Some sectors are excluded from the regulations; one of theses is transport. * National Minimum Wage Act 1998 This Act provides workers with a minimum hourly rate below which their wages will not fall. Those who work part time benefit most, because they are often badly paid. The Low Pay Commission advises the Secretary of State on the value of the minimum rate. A special lower rate applies to 18-to 21years-olds. * Maternity and paternity leave The Employment Relations Act 1999 provides for basic rights for maternity leave. There are three periods of maternity leave. Ordinary maternity leave is for a period of 18 weeks which coincides with the period for statutory maternity pay. This applies to all employees. Compulsory maternity leave extends to a period of 2 weeks after the birth; the employer must not permit the woman to return to work during this period. Additional maternity leave follows immediately after the original 18-weekperiod and must end within 29 weeks of the birth. Employees with at least one years service with an employer are eligible for the additional maternity leave. Under the same Act there are provisions to allow parents 3 months leave in order to care for a child. This is intended to be taken before the child is five. It is intended to be available to men and to women, in addition to maternity leave. Paternity leave is available to men to: 1. Have or expect to have responsibility for the childs upbringing 2. Are the biological father of the child, or the mothers husband or partner 3. Have worked continuously for their employer for 26 weeks ending with the fifteenth week before the baby is due. Eligible employees can choose take either 1 week or 2 consecutive weeks paternity leave (not odd days) * Statutory sickness pay An employer must pay Statutory Sick Pay to employees who become sick and who normally earn at least à ¯Ã‚ ¿Ã‚ ½79 per week. After 28 weeks, Incapacity Benefit or Income Support must be claimed instead. * Grievance and disciplinary procedures These must be included in the employees written statement or contract, or at least there must be a reference to where they can be found. Disciplinary producers deal with such maters as warnings to be given before dismissal. Warnings might arise from the following:- 1. Lack of capability or qualifications-although the employer has a responsibility to give training 2. Misconduct-which includes habitual lateness 3. Gross misconduct (for example, assault or theft) leads to instant or summary dismissal. Grievance procedures deal with complaints by employees who are not satisfied with aspects of their employment. Employees must be given the name of a person to whom a complaint can b made and should be informed of right of appeal. * Investors in people Investors in people is a UK quality standard development in 1990. Those companies who gain the award have proved that they invest in the training and development of their staff. This is beneficial to employees and also to customers and suppliers. The standard for Investors in people is based on four key principals: 1. Commitment from the top to develop all employees 2. Regular review of training and development needs 3. Taking relevant action to meet those needs throughout peoples careers 4. Evaluating training and development outcomes for individuals and the organisation in order to continuously improve These principals are subdivided into 24 indicators of effective practise, and the organisation provides evidence for assessment against the indicators. Once the organisation gets the award it is entitled to display the Investors in People logo on company literature. * Buddies and mentoring Mentoring schemes are growing in popularity. They offer employees a one-to one relationship with a mentor, someone with greater experience and a willingness to listen and advice. The mentor and the mentee meet regularly and discuss aspects of the mentees job, such as career development. The mentor does not act as a line manager or superior and is never judgemental, but acts as a sounding board and is able to offer ideas and a different outlook on work issues. The Hilton hotel chain runs a mentoring scheme for its staff at all levels. Its purpose is to support staff in their career development. Mentors at the Hilton chain are often colleagues of the mentees doing similar jobs, which departs from the traditional model. All of the mentors have had mentoring training. Some companies have similar, but sometimes less formal, schemes where a new member of staff is given a buddy as a source of information and help. * Job security Many contracts today are fixed term, especially in areas such as visitor attractions. This means that the period of employment is not indefinite but lasts for a period of months or a year or two. The reason for such contracts is flexibility for employers- they can lose staff on fixed contracts at the end of the period without penalty. However, such contracts are demotivating for staff as they worry about their future income and job prospects. C) Describe with examples, how incentives can impact on motivation and contribute to an effective workplace in travel and tourism including: * Remuneration Remuneration means how much you get paid. You would imagine that this is very important as a motivator. In fact, it is an important factor in attracting people to a company but research shows that it is not the most important incentive. * Performance related pay Bonuses are often based on overall profits and awarded to all employees- usually performance related. * Incentive scheme An example of an incentive scheme could be a competition that staff are invited to enter. The competitions may be based on generating new ideas within the company, or how to boost sales, customer satisfaction or commissions on sales. * Discounts Discounts may be given on holidays or travel for those working in the industry. Many who work in travel and tourism receive cheap travel, perhaps by going on standby if they work for an airline or by going on fact-finding trips to a destination if they work for a travel agent. * Holiday entitlement In the UK employees can expect around 4 weeks paid holiday per year. In the public sector more holiday is often given, but this may be balanced against lower pay. * Pension schemes A good pension scheme can act as an incentive for many people who are concerned about security in retirement. * Perks As a perk, employees in the travel and tourism industry are often provided with a uniform. They may get to travel or live aboard and be paid to live there. They may be provided with a company car. * Opportunities for promotion and progression Many employees need a challenge and if they are in the same position, doing a job they find easy, they may become bored and less efficient. Thus, opportunities to move on and face new challenges are an important incentive. Opportunities may arise within an organisation and good people are quickly promoted. You may wish to let it be known that you are interested in progression and ask to be sent on relevant training courses and conferences. D) Described, with examples, how training can impact on motivation and contribute to an effective workplace in travel and tourism including: * Training Those employers who wish o ensure an effective workplace will offer ongoing training and development to staff. There are several benefits to organisations add to their workforces. Training can: * Improve individual performance * Improve team performance * Allow staff to be better informal * Equip staff to deal with change and emergencies * Make for a more flexible workforce * Improve morale * Allow managers more time to manage through delegation of other tasks. * Induction training Employers have to provide instruction and training to ensure health and safety, and this is usually a part of induction training. The induction is the first stage of training and is given to new employees; it is important as new employees need to be made welcome and become effective in their work as quickly as possible. Induction covers: * The nature of the job * Introduction to the workplace and to staff * The lines of responsibility * Facilities such as toilets, lockers, canteen * Health and safety basics * Training opportunities * In-house training Large companies offer their own in-house training and may even write their own materials. These training courses are very beneficial as they are tailor- made to meet the needs of the company. * External courses Thousands of external courses are available. These may be specific to travel and tourism or other professional qualifications in areas such as marketing or human resource management. They may be offered by colleges, by travel associations or by private companies. Companies may allow individuals or groups to attend such courses. Some may be long term, leading to advanced qualifications, so a great deal of commitment is required on behalf of the individual.

Paralanguage And Proxemics

Paralanguage And Proxemics Paralanguage, It refers to something that may be expressed consciously or unconsciously and it includes the pitch, volume and in some cases intonation of speech. Example: A teacher shouting after giving prior polite warning to a student misbehaving again and again in the school. The volume as well as the pitch can be seen changing from low (polite warning) to high (anger). Kinesics: Kinesics is the interpretation of body language such as facial expressions and gestures or, more formally, non-verbal behaviour related to movement, any part of the body. Example: A supervisor moving his head from left to right to his junior employee engaging in a argument situation with a customer at the till. Proxemics: It means the distance between people when they are interacting with each other. Example: Informal communication, between friends and peers is usually marked by lesser distance between them as compared to greater distance between delegates in a formal communication. Chronemics: It means that use of time, waiting or pausing etc. Chromatics is related to culture. It includes punctuality, willingness to wait, and interactions. Example: In the business world, peoples are living in western countries and Americans are expected to arrive to meetings on time and, usually, even early. On the other hand, Arabs give less preference to time. Haptics: is the means by which people communicate via touching. Touch is an extremely important sense for humans; as well as providing information about surfaces and textures it is a component of nonverbal communication in interpersonal relationships, and vital in conveying physical. Example: A doctor touching a patients wrist to measure the heartbeat rate. Oculesics: Oculesics is the study of eye-contact as a form of non-verbal communication. In my opinion, eye contact is one of the most important aspect of nonverbal communication. Example: A teacher expects direct eye contact with his students during lecture as a mark of attention. Environment: A good environment plays a great role to run the business. It is obvious that your personal space and environment affect the level of your comfort and your status and facilitate the communication process. Example: Wearing a proper uniform at workplace to suit the surrounding environment. ii) How did the use of them effect the communication? Processes in the situations explained in affect? Ans: Effects in accordance with the above stated examples: Paralanguage: The effect was the student feeling insulted and stopped doing what the teacher didn`t wants him to do. Kinesics: The result was the junior employee backing out of the argument and apologising to the customer. Proxemics: Close distance communications gives a sense of friendliness whereas greater distance as compared to informal communication creates a required formal environment. Chronemics: An Arab arriving late at a meeting with an American and the American feeling insulted as a result. Haptics: The effect is the doctor being able to assess the patient`s health. Oculesics: Effect is the teacher being able to assess as to who is paying attention and who is not. Environment: The effect is the creation of an ethical workplace environment. 2) QUES: Give two examples of when active listening skills were applied in a work/study situation to ensure was effective? In both instances first describe the situation and state who were involved? Ans: Example 1: (work related) When I got my first job. My manager addressed me in the organization as an orientation programme. Me and manger were involved in this situation. Manger told me about the history of the organization, introduced me to my fellow workers, addressed me about the job rules and regulations. Example 2: (study related) A business tycoon addressed us students in college sharing his strategies to success. He and the students were involved in this situation. He shared his personal life experience with the students and told them what to do and not to do in life. He also told them different strategies to adopt to be successful in life. (i) Explain what active listening skills you used in each situation and how you used them? Ans: Active listening skills used: Example 1: I listened to my manager with full attention while he was explaining me about my job description. I also used supportive eye contact and showed that I was listening to the speaker. Then I asked him questions to my queries and my manager gives me answers and then I was able to remove my queries. Example 2: Business tycoon addressed us and told us different things to do in life. We were listening effectively to him. We were raising questions on his speech and examples and satisfied ourselves by getting suitable answers from that experienced person. (ii)Describe what the outcomes were in each situation? Ans: Outcomes: Example 1: I was able to get a friendly environment as well as all the answers to my questions and lot more information regarding my work so that I could do my job effectively and efficiently. Example 2: We got a preview of what is ahead in our life as well as tips and success mantras to move on the road to success. 3)Ques: interview someone you know has a fulltime or part time job and find out what they like and dislike about job. Use a questionnaire with open, close and probing question to get the information required. I took an interview of my friend who is working as a Customer Service (Check out) Manager in WOOLWORTHS RETAIL STORE COUNTDOWN. Before starting the interview, I clarified him that this interview will be considered as part of my college assignment. 1. Describe about yourself? Ans: Myself Manav Sharma I have finished my study in business L-6. At the moment I am working here as a manager. 2. Why did u choose this field? Ans:Because of my versatile personality and good communication skills. 3. What are your responsibilities at work? Ans: Preparing rosters and handling customer grievance system. 4. Is there anything you dislike about the job? Ans: Though I am quite satisfied with my job except two things: When people engage in unethical activities like theft, stealing things etc. When people are drunk and misbehave with the staff (ii) In the report offer them suggestions on how might remove any of the dislikes they might have about the job. Ans:1) You should equip your security system with latest cameras. 2) There should be adequate security guards at the store and the staff should be advised to be more calm and composed. In case of a heated argument between the staff and the respective customer the case should be referred to a senior executive in charge. (iii) Obtain written feedback from the person you interviewed on how well you conducted the interview and how relevant or helpful your feedback of them was? Ans: I MANAV SHARMA am quite happy to talk about my job, responsibilities, likes and dislike etc. about my work. Having freely discussed my problems, likes and dislikes I also welcomed suggestions on the things that I disliked and it is also good to learn and gain knowledge from any source possible. After reading the suggestions I would like to mention that these are worth applying to my work related problems and reflect the interviewers maturity and knowledge sphere. I think I gave my best and real answer of my job and the interview has been well conducted by the interviewer. 4) Ques: Describe the situation at work / study in New Zealand where you had to be assertive in negotiate with your boss, another colleague, customer or client, or someone in a more senior position. 1) Describe the situation and who was involved? Ans: Having employed at MASALA RESTAURANT as a receptionist, one day I was on work and a customer complained my manager regarding the delivery of a wrong meal. The case was that he had ordered cheese chilly but the one that was actually delivered was chilly chicken. The people involved were me and the customer. 2) Explain the outcome you wanted? Ans: I wanted to make sure that the customer is satisfied at any cost because for us customer is the king. 3) Explain the outcome the other party wanted? Ans: The other party wanted what he had originally ordered. 4) Explain what steps you took in the negotiation to work towards your outcome? Ans: In order to rectify the mistake and Compensate for the same I made sure that the customer is made happy and retained for the future by providing the actual ordered dish and gave the wrong delivered dish as a complimentary one to compensate for the mistake plus 25% discount on the next dine in. 5) Explain the outcome i.e. whether you received all you wanted, some of it or none of all? Ans: Having taken the necessary corrective action the customer was again restored and thus my main motive of retaining the customer was fulfilled. 6) Explain the assertiveness techniques you made use of in your negotiation? Ans: Firstly, I felt sorry and tried to calm him down. Next I tried to bring the customer back on track by offering him a deal he couldnt refuse by providing him the wrongly delivered dish as a complimentary one as well as a 25% discount on the next dine in which he perceived as a beneficial one and agreed at last. 7) Use the experience you have gained from this exercise to draw up an action plan explaining how you might work towards further improving your negotiating and assertiveness skills? Ans: 1) Firstly, I need to improve my listening skills so that this won`t happen in future. 2) Write the order first on a piece of paper and confirm it twice and then put it in the order list. 3) Learn more and more from my seniors by asking them for suggestions from their experiences. 4) Improve my conflict handling skills by trying to be calm and flexible in every situation.

Career Summary Of A Dietician Essay -- essays research papers

RESEARCH & FACTS The career I researched was that of a dietician. Someone who wishes to become a dietician must first obtain a bachelor’s degree, which would be considered a minimal requirement. Most dieticians will tell you that it would be within the best interests of a student wishing to become a dietician to get a master’s degree. Dieticians must have a love for science (chemistry in particular) and algebra as these skills are practiced routinely in the profession. It would also be a good idea for someone wishing to become a dietician to take some kind of accounting or book-keeping class, as dieticians must work on and file multiple records for each of their patients.   Ã‚  Ã‚  Ã‚  Ã‚  To become a dietician you must be willing to research every day. New scientific breakthroughs are made on a regular basis that are constantly changing the shape of the practice. Dieticians must also be willing to regularly meet with patients and physicians to accurately determine if their current dietary plan is working or not and what steps they should take to reach their final goal. Hospital dieticians correspond with the kitchen staff to make sure healthy diets are supplied for each patient in the hospital, as well as on an individual level.   Ã‚  Ã‚  Ã‚  Ã‚  In a hospital environment there are typically a group of dieticians to handle all of the inpatient diets. These dieticians in turn answer to their department manager, who works under a chairman. In the dietary department there are also several filing and appointment clerks who help the dieticians to manage their work and keep them on track. These clerks are required because of the high-volume of work a hospital dietician is responsible for. Even though dieticians must regularly meet with patients and physicians, schedules for dieticians are very loose, and they can usually pick their own hours as long as they are at work for a certain amount of time each week.   Ã‚  Ã‚  Ã‚  Ã‚  Dieticians are typically very friendly and social people. In the mornings, a dietary department will usually spend an hour or so casually talking about their current cases or new dietary breakthroughs. In these sessions, dieticians will discuss important new knowledge about their field and about their patients while they drink a cup of coffee.   Ã‚  Ã‚  Ã‚  Ã‚  Dieticians will usually ge... ...of us want to help other people, and both of us are concerned with our own health and nutrition.   Ã‚  Ã‚  Ã‚  Ã‚  There are many positive reasons for me to become a dietician. As a dietician I would make a good amount of money, and could find work almost anywhere in the country. I would also be able to feed my love for science and researching skills. The only problem I could find with becoming a dietician is that I am a very mechanical person. This has been proven by the tests, but it is also backed by my own beliefs. Unfortunately, there is little hands-on physical work to be done by dietitians. Perhaps I could volunteer to rearrange the furniture once a week.   Ã‚  Ã‚  Ã‚  Ã‚  Educationally I am on the right path. In several weeks I will graduate high school with almost thirty college credit hours. I will need to take more chemistry, biology, and math classes. I plan on earning a masters degree in nutrition.   Ã‚  Ã‚  Ã‚  Ã‚  Overall, this is a very fitting choice for me. A dietitian has been something I have always wanted to become. After researching the job more and interviewing an actual dietitian, I have decided that it a sure bet for me. Career Summary Of A Dietician Essay -- essays research papers RESEARCH & FACTS The career I researched was that of a dietician. Someone who wishes to become a dietician must first obtain a bachelor’s degree, which would be considered a minimal requirement. Most dieticians will tell you that it would be within the best interests of a student wishing to become a dietician to get a master’s degree. Dieticians must have a love for science (chemistry in particular) and algebra as these skills are practiced routinely in the profession. It would also be a good idea for someone wishing to become a dietician to take some kind of accounting or book-keeping class, as dieticians must work on and file multiple records for each of their patients.   Ã‚  Ã‚  Ã‚  Ã‚  To become a dietician you must be willing to research every day. New scientific breakthroughs are made on a regular basis that are constantly changing the shape of the practice. Dieticians must also be willing to regularly meet with patients and physicians to accurately determine if their current dietary plan is working or not and what steps they should take to reach their final goal. Hospital dieticians correspond with the kitchen staff to make sure healthy diets are supplied for each patient in the hospital, as well as on an individual level.   Ã‚  Ã‚  Ã‚  Ã‚  In a hospital environment there are typically a group of dieticians to handle all of the inpatient diets. These dieticians in turn answer to their department manager, who works under a chairman. In the dietary department there are also several filing and appointment clerks who help the dieticians to manage their work and keep them on track. These clerks are required because of the high-volume of work a hospital dietician is responsible for. Even though dieticians must regularly meet with patients and physicians, schedules for dieticians are very loose, and they can usually pick their own hours as long as they are at work for a certain amount of time each week.   Ã‚  Ã‚  Ã‚  Ã‚  Dieticians are typically very friendly and social people. In the mornings, a dietary department will usually spend an hour or so casually talking about their current cases or new dietary breakthroughs. In these sessions, dieticians will discuss important new knowledge about their field and about their patients while they drink a cup of coffee.   Ã‚  Ã‚  Ã‚  Ã‚  Dieticians will usually ge... ...of us want to help other people, and both of us are concerned with our own health and nutrition.   Ã‚  Ã‚  Ã‚  Ã‚  There are many positive reasons for me to become a dietician. As a dietician I would make a good amount of money, and could find work almost anywhere in the country. I would also be able to feed my love for science and researching skills. The only problem I could find with becoming a dietician is that I am a very mechanical person. This has been proven by the tests, but it is also backed by my own beliefs. Unfortunately, there is little hands-on physical work to be done by dietitians. Perhaps I could volunteer to rearrange the furniture once a week.   Ã‚  Ã‚  Ã‚  Ã‚  Educationally I am on the right path. In several weeks I will graduate high school with almost thirty college credit hours. I will need to take more chemistry, biology, and math classes. I plan on earning a masters degree in nutrition.   Ã‚  Ã‚  Ã‚  Ã‚  Overall, this is a very fitting choice for me. A dietitian has been something I have always wanted to become. After researching the job more and interviewing an actual dietitian, I have decided that it a sure bet for me.